FAQ

How do I choose the right bed?

The higher the comfort level you choose, the better sensitivity, support, and pressure relief the bed provides. To compare our bed models, you can look at the bed’s pocket springs, filling materials, and top mattress.

Pocket springs

Wonderland’s pocket spring systems come in several comfort levels. On a continental bed, there can be different types of pocket springs in the main mattress and the bottom mattress. Exclusive and Sensitive Pocket are highly premium spring systems that provide the optimal conditions for sleep quality and recovery.

Filling materials

The filling materials used in our beds are Latex or Welun. Latex is the most exclusive materials and provide excellent sensitivity and pressure relief.

Top mattress

Wonderland’s top mattresses are made with Pulse Latex or Hyperflex. Pulse Latex is a premium material that provides an optimal sleep comfort and climate.

Firmness

To find the firmness that suits you, try the bed in the same sleeping position you usually fall asleep in. If you mostly sleep on your side, make sure your spine stays as straight as possible. When you find a bed that fits you, the bed’s shoulder zone should allow your shoulder to sink comfortably into the mattress. Your hips should be supported so your spine stays aligned.

With Wonderland’s adjustable hip zone, you can always fine‑tune the bed’s firmness. This makes choosing the right bed and firmness much easier!

Retailers, price and ongoing offers

Wonderland beds are available at retailers in several countries. Prices and ongoing offers can be found in-store or on the retailers’ websites.

I have sleep problems and back pain. What bed should I choose?

If you often experience sleep problems or pain in your back or neck, we recommend choosing a bed with materials that give you the very best conditions for good sleep and recovery.

To compare our beds at the store, you can check the models pocket spring systems, filling materials, and which top mattress the bed has. We recommend that you choose:

  • A top mattress with Pulse Latex.
  • A bed with our adjustable hip zone so you can fine-tune the firmness.
  • Exclusive or Sensitive Pocket, which provide the best possible conditions for quality sleep and recovery.

What firmness should I choose?

Our beds are available in two or three firmness levels. To find the firmness that suits you, try the bed in the same sleeping position you usually fall asleep in.

If you mostly sleep on your side, make sure your spine stays as straight as possible:

  • Your hips should be supported so your spine stays aligned.
  • The shoulder zone of the bed should help your shoulder sink comfortably into the mattress.

Adjustable hip zone

With Wonderland’s adjustable hip zone, you can always fine‑tune the bed’s firmness. This makes choosing the right bed and firmness much easier!

What is important to check when I try the bed in the store?

Do you have a favorite sleeping position? Try the bed in the same position to see if it suits you.

If you prefer to sleep on your side, make sure your spine stays as straight as possible:

  • Your hips should be supported so your spine stays aligned.
  • The shoulder zone of the bed should help your shoulder sink comfortably into the mattress.

Here you can read more:

Choose the right bed

Who do I contact regarding a warranty claim?

Fortunately, it is rare that we receive warranty claims on our beds. If you still have something to claim, you should contact the store where you purchased the bed.

The store will create a claim case and forward it to Wonderland for assessment. To make the process smoother, we recommend preparing the following before submitting your claim:

  • Check whether your purchase is within the 5‑year guarantee period (regulated by the Consumer Purchases Act) or within the 25‑year guarantee against spring and frame breakage.
  • Include your purchase receipt. If you no longer have it, the store can usually find the necessary information using your surname or phone number.
  • Clearly describe the reason for the claim. Include photos (or audio/video, if relevant) and a short explanation. If the claim concerns the mattress, remember to remove the top mattress and any covers before taking photos. To illustrate the issue, you may use straight objects (such as a broomstick or ruler).

Read more about our guarantee terms here:
Wonderland guarantee

I am unsure whether I have chosen the right firmness for my bed. Can I change?

It always takes some time to get used to a new bed, so it’s important to wait 3–4 weeks before considering changing to a different firmness.

If you feel you’ve chosen a mattress that is too firm or too soft, most of our retailers offer a comfort exchange guarantee within a limited period after purchase. Contact the store where you bought the bed and ask about the options for changing to a different firmness.

Fine-tune the firmness with the adjustable hip zone

If you have purchased a Wonderland bed with our adjustable hip zone, you can always fine‑tune the bed’s firmness to suit you and your sleeping position.

What is the name of the app for the adjustable bed?

With the BED CONTROL app, you can adjust your adjustable bed using your mobile phone or tablet.

The app includes the same functions as the remote control. In addition, you can access extra features in the app (available for beds with HC Frame Standard or HC Frame Advanced).

Download the app:

How to connect the app:

HC Frame Advanced Remote Control

For Wonderland 613 Adjustable bed.

Specifications:

  • Adjust neck, back, and leg sections simultaneously or individually.
  • Digital display with automatic light adjustment at night.
  • 10 languages (Norwegian, Danish, Swedish, Finnish, English, German, French, Spanish, Korean, Chinese).
  • Day and time.
  • Memory function; save up to four favorite positions.
  • Three buttons for shortcuts; save favorite functions.
  • Button for LED light underneath bed.
  • Flashlight; activate with a gentle shake.
  • Save your name and get personalized messages; “Have a nice day NN” and “Good morning NN”.
  • 2 pcs. AAA batteries
  • Battery indicator and message when batteries need replacing.
  • Reset to factory settings.
  • Bluetooth.
  • PVC-free.
  • H: 16 cm, W: 5 cm, D: 1,5 cm.

In the app you can also:

  • Adjust neck, back, and leg sections simultaneously or individually.
  • Save your favorite positions.
  • Sleep Timer; the bed adjusts to your preferred position after a selected time interval.
Wonderland HC Frame Advanced remote control

Download manual (PDF):

613

Connect the remote to your bed:

When your adjustable bed is delivered, the remote control is already connected to the bed. If the remote control doesn’t work, you can easily connect it yourself.

  • Unplug the bed’s power cable and wait for about one minute.
  • Plug the cable back in. A light on the motor (under the bed) will start blinking. This means it’s ready to connect.
  • Press the top two buttons on the remote control (left and right) at the same time.

Do you have a double bed and want to control both sides with the same remote? Simply connect bed no. 2 the same way as described above.

HC Frame Standard Remote Control

For Wonderland 412 and 612 Adjustable bed.

Specifications:

  • Adjust back and leg sections simultaneously or individually.
  • Child safety lock.
  • Button for LED light underneath the bed.
  • 2 pcs. AAA batteries.
  • Bluetooth.
  • PVC-free.
  • H: 16 cm, W: 5 cm, D: 1.5 cm.

In the app you can also:

  • Adjust back and leg sections simultaneously or individually.
  • Save your favorite positions.
  • Sleep Timer; the bed adjusts to your preferred position after a selected time interval.

Download manual (PDF):

412  •  612

Connect the remote to your bed:

When your adjustable bed is delivered, the remote control should already be connected to the bed. If the remote control does not work, you can connect it to the bed yourself.

  • Unplug the bed cable. Wait for appr. 1 minute.
  • Connect the bed cable to the mains again. The light on the motor (underneath the bed) starts to blink which indicates connection mode.
  • Press the top two buttons simultaneously on the remote control.

Do you have a double bed and want to connect the two beds to the same remote control?
Connect bed no. 2 in the same way as described above.

HC12 Remote Control

For Wonderland 342 Adjustable bed.

Specifications:

  • Adjust back and leg sections simultaneously or individually.
  • Button for LED light underneath the bed.
  • 1 pc. CR2032 battery.
  • Bluetooth.
  • PVC-free.
  • H: 14 cm, W: 5 cm, D: 1 cm.

In the app you can also:

  • Adjust back and leg sections simultaneously or individually.
HC12 remote control

Download manual (PDF):

342

Connect the remote to your bed:

When your adjustable bed is delivered, the remote control is already connected to the bed. If the remote control doesn’t work, you can easily connect it yourself.

  • Unplug the bed’s power cable and wait for about one minute.
  • Plug the cable back in. A light on the motor (under the bed) will start blinking. This means it’s ready to connect.
  • Press the top two buttons on the remote control (left and right) at the same time.

Do you have a double bed and want to control both sides with the same remote? Simply connect bed no. 2 the same way as described above.

Remote control for 342

Bed Control App

With the BED CONTROL app you can adjust your adjustable bed with your mobile or tablet.

The app includes all the same functions as the remote control. In addition, you’ll find extra features in the app (available for bed models using the HC Frame Standard or HC Frame Advanced remote controls).

Connect your bed to the app:

  • Download the BED CONTROL app from the App Store or Google Play.
  • Unplug the bed’s power cable and wait for about one minute.
  • Plug the cable back in. A light on the motor (under the bed) will start blinking. This means it’s ready to connect.
  • Open the app and simply follow the on‑screen instructions..
Connect a double bed to the app
Connect a single bed to the app

How do I adjust the firmness of the bed?

You’ll find the hip zone adjustment underneath the bed.

You can fine‑tune the firmness both during assembly and at any time after the bed is set up.

Soft hip zone

Softer

Place the sliders towards the middle. The bed gets softer and your hip will sink further down.

Firm hip zone

Firmer

Place the sliders towards the edges. The bed gets firmer and your hip will be placed further up.

More information here:
Wonderland adjustable hip zone