Wonderland Beds - FAQ - product, guarantee and claims

How do I choose the right bed?

The higher the comfort level you choose, the better sensitivity, support, and pressure relief the bed provides. To compare our bed models, you can look…

Which Pocket spring system is best for me?

The higher the comfort level you choose, the better sensitivity, support, and pressure relief the bed provides. If you struggle with sleep, feel fatigued, or…

I have sleep problems and back pain. What bed should I choose?

If you often experience sleep problems or pain in your back or neck, we recommend choosing a bed with materials that give you the very…

What firmness should I choose?

Our beds are available in two or three firmness levels. To find the firmness that suits you, try the bed in the same sleeping position…

What is important to check when I try the bed in the store?

Do you have a favorite sleeping position? Try the bed in the same position to see if it suits you. If you prefer to sleep…

Which end is the head end of the bottom frame?

Our bottom frames for continental beds and boxsprings have no predefined head or foot end. You can therefore choose which end you want to use…

Which mattress has to be placed first when assembling the continental bed?

When you assemble your Wonderland continental bed, the first mattresses placed on the bottom frames are marked ‘BASE’. The BASE information is shown on the…

What is the bottom and the top side of the mattress?

Wonderlands mattresses have a shoulder zone at both ends of the mattress and can therefore be turned in any direction: More information:Reversible mattresses Back to…

How do I adjust the firmness of the bed?

You’ll find the hip zone adjustment underneath the bed. You can fine‑tune the firmness both during assembly and at any time after the bed is…

What is the name of the app for the adjustable bed?

With the BED CONTROL app, you can adjust your adjustable bed using your mobile phone or tablet. The app includes the same functions as the…

What features does the remote control have?

Our different adjustable bed models come with a wireless remote control. You find an overview here: Adjustable bed – remote and assembly Back to FAQ

How do I pair the remote with my bed?

When your adjustable bed is delivered, the remote control should already be paired with the bed. If the remote control is not working, you can…

Can the bed be lowered manually?

If you are experiencing problems with the remote control, the motor, or if there is a power outage, you can adjust the bed manually using…

The bed does not adjust up or down. What should I do?

Check that the motor is connected to power, and that there is power in the wall outlet. Replace the battery/batteries. (Applies to remote controls where…

What guarantees do I get?

Wonderland’s high-quality products will provide great and comfortable rest for many years. By following our product care advice, you will extendthe product lifetime and retain…

Who do I contact regarding a warranty claim?

Fortunately, it is rare that we receive warranty claims on our beds. If you still have something to claim, you should contact the store where…

I am unsure whether I have chosen the right firmness for my bed. Can I change?

It always takes some time to get used to a new bed, so it’s important to wait 3–4 weeks before considering changing to a different…

WONDERLAND

FAQ

Choose the right bed:

How do I choose the right bed?

Which Pocket spring system is best for me?

I have sleep problems and back pain. What bed should I choose?

What firmness should I choose?

What is important to check when I try the bed in the store?

Assembly a continental bed or boxspring:

Which end is the head end of the bottom frame?

Which mattress has to be placed first when assembling the continental bed?

What is the bottom and the top side of the mattress?

How do I adjust the firmness of the bed?

Adjustable bed:

What is the name of the app for the adjustable bed?

What features does the remote control have?

How do I pair the remote with my bed?

Can the bed be lowered manually?

The bed does not adjust up or down. What should I do?

Guarantee, comfort exhange and warranty claims:

What guarantees do I get?

Who do I contact regarding a warranty claim?

I am unsure whether I have chosen the right firmness for my bed. Can I change?